Last Updated: 23/01/26 Data Controller: Geoffrey Nicholson (trading as Geoff Nicholson / GN Coaching)

Contact Email: [info@geoffnicholson.co.uk]

1. INTRODUCTION

Welcome to the privacy notice for Geoffrey Nicholson ("we", "us", or "our"). We respect your privacy and are committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from), use our services, or interact with our media network, and tell you about your privacy rights and how the law protects you.

2. THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

• Identity Data: First name, last name, username or similar identifier, title, date of birth and gender.
• Contact Data: Billing address, delivery address, email address and telephone numbers.
• Financial Data: Bank account and payment card details (processed securely via third-party processors).
• Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
• Profile Data: Your username and password, purchases or orders made by you, your interests, preferences (including "Archetype" or diagnostic results from our frameworks), feedback and survey responses.
• Audio & Visual Data: Recordings of coaching sessions, podcast interviews, and voice notes. This data may be processed by AI tools for transcription, summarisation, and content creation.
• Usage Data: Information about how you use our website, products and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you including through:

• Direct interactions: You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
• Apply for our products or services (via Paperform or SuiteDash);
• Create an account on our Client Portal (SuiteDash) or Course Platform (Heights Platform);
• Subscribe to our service or publications;
• Request marketing to be sent to you;
• Enter a competition, promotion or survey; or
• Give us some feedback.
• Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns.

4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Performance of Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., delivering Coaching or Podcast Production services).
• Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Legal Obligation: Where we need to comply with a legal or regulatory obligation.

Marketing: We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

5. DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below for the purposes set out in paragraph 4 above.

• External Third Parties (Service Providers):
• SuiteDash: Our all-in-one CRM, Client Portal, and Email Marketing provider.
• Paperform: For secure data collection and application forms.
• Stripe: For secure payment processing.
• Book Like A Boss: For calendar scheduling.
• Heights Platform: For hosting digital courses and programs.
• Notion: For internal project management and production tracking.
• Zapier: For data automation and connecting our software stack.
• SalesFlare: For sales CRM and pipeline tracking.
• LeadDelta: For LinkedIn connection management and organization.
• Lemlist: For email outreach and engagement automation.
• PLAUD.ai: For AI-powered voice recording and transcription services.
• Google (NotebookLM): For AI-powered content research of public podcast archives only (no confidential client data is processed).
• Professional Advisers: Acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the UK who provide consultancy, banking, legal, insurance and accounting services.
• HM Revenue & Customs: Regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. INTERNATIONAL TRANSFERS

Many of our external third parties (such as Google, Notion, and Stripe) are based outside the UK so their processing of your personal data will involve a transfer of data outside the UK.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
• Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

7. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

8. DATA RETENTION

How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

9. YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us at [info@geoffnicholson.co.uk].

10. THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.